Refund Policy
Effective Date: [14.07.2025]
Last Updated: [14.07.2025]
At Edusoft Global, we take pride in delivering high-quality digital products such as online courses, ebooks, and software tools. Your satisfaction is important to us, and we strive to ensure that all product information is clear and accurate before you make a purchase.
Because our products are digital and delivered electronically, we maintain the following refund policy:
1. No Refunds on Digital Products
All sales of digital products (including but not limited to downloadable ebooks, software files, and online course access) are final and non-refundable. Once a purchase is completed and access or download is granted, we cannot issue a refund.
This policy is in place due to the nature of digital content which cannot be returned once accessed or downloaded.
2. Exceptions – Only If Applicable
Refunds may be considered under the following rare circumstances:
Duplicate Purchase: If you accidentally purchased the same product more than once.
Download Issues: If you are unable to access or download the file and our technical team is unable to resolve the issue.
Corrupted File or Non-Functional Software: If the software file is corrupted and we are unable to provide a working version.
In such cases, please contact us within 7 days of purchase at info@edusoftglobal.com with your order number and issue details.
3. No Refunds for Buyer’s Remorse
We do not provide refunds for:
Change of mind
Lack of product understanding
Compatibility issues (please check system requirements before purchasing)
Failure to use or complete an online course
4. Course Access and Expiry
Once an online course is purchased, access will be granted as per the duration specified on the course page. No refunds will be issued for unused or partially completed courses.
5. Chargebacks and Fraud
If a chargeback is initiated without contacting us first, we reserve the right to:
Permanently suspend your account and product access
Take legal action to recover the funds
6. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be updated on this page with the “Last Updated” date.
7. Contact Us
If you have any questions about this Policy, please contact us:
📧 Email: info@edusoftglobal.com
🌐 Website: edusoftglobal.com